Asteras Transport Services Ltd. Refund and Returns Policy
Last Updated: June 28, 2024
1. Introduction: At Asteras Transport Services Ltd., we are committed to ensuring that our customers are completely satisfied with our services. This policy outlines our approach to refunds and returns.
2. Refunds: We understand that sometimes circumstances may require a refund. We will process refunds for the following reasons:
- If the service provided does not meet the agreed-upon standards.
- If there is a significant error in the service provided.
3. Conditions for Refunds: To be eligible for a refund, the following conditions must be met:
- The request must be made within 30 days of the service delivery.
- The service must not have been used or consumed beyond what is necessary to assess its quality.
4. Refund Process: To request a refund, please contact our customer service team with the following information:
- Your name and contact information.
- Details of the service for which you are requesting a refund.
- Reason for the refund request.
5. Returns: In the unlikely event that a service is not as described or is not satisfactory, we will work with you to rectify the issue. If a return of service is necessary, we will provide instructions on how to proceed.
6. Timeframe for Refunds: Refunds will be processed within 7-10 business days after we have received and reviewed your refund request.
7. Refund Amount: The refund amount will be credited back to the original method of payment. Please note that the refund amount may be subject to any applicable service fees or deductions.
8. Shipping Costs: If a return is necessary due to our error, we will cover the shipping costs. Otherwise, the customer is responsible for the shipping costs associated with returns.
9. Exceptions: Please note that certain services may not be eligible for a refund or return due to their nature. These exceptions will be clearly communicated at the time of service.
10. Contact Us: If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [email protected].
11. Policy Updates: We reserve the right to update this Refund and Returns Policy at any time. It is your responsibility to review the policy for any changes.