Asteras Transport Services Ltd. Shipping Policy
Last Updated: June 28, 2024
1. Introduction: At Asteras Transport Services Ltd., we are dedicated to providing efficient and reliable shipping services for our valued customers. This policy outlines our shipping procedures, delivery timelines, and related terms.
2. Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and international shipping services. The choice of shipping method may affect the delivery time and cost.
3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your shipment. Rates may vary depending on the service level selected and any additional services requested.
4. Order Processing Time: Once you place an order, we typically process it within 1-2 business days. This processing time may vary during peak periods or for special orders.
5. Delivery Timeframes: After processing, standard delivery times are as follows:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
- International Shipping: Delivery times vary by destination and may take 7-21 business days.
6. Shipping Confirmation and Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Use this number to track your shipment and stay informed about its progress.
7. Delivery Exceptions: Please be aware that delivery timeframes may be affected by factors beyond our control, such as severe weather, public holidays, or carrier delays.
8. International Shipping: For international shipments, customers are responsible for any customs duties, taxes, and fees. Delivery times may be subject to customs clearance processes.
9. Shipping Insurance: We recommend opting for shipping insurance for valuable items. While we take every precaution to ensure safe delivery, we cannot be held responsible for any loss or damage that occurs during transit.
10. Address Corrections and Re-shipment: If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment at your expense.
11. Lost Shipments: In the event of a lost shipment, we will initiate an investigation with the carrier. If the package cannot be located, we will work with you to determine the appropriate resolution.
12. Contact Us: If you have any questions or concerns regarding your shipment, please contact our customer service team at [email protected].
13. Policy Updates: We reserve the right to modify this Shipping Policy at any time. It is your responsibility to review the policy for any changes.